How to quickly collect printing info and capture package in NVR(just for V4.0)

  89   Network Recorders

【1】Product Model(Version)

This method is suitable for these NVR which support V4.0 version of firmware.

【2】Description of the problem

In this article, you will learn how to only use USB disk to collect printing info and capture package in NVR(just for V4.0 version of firmware)
You can check the firmware version in web interface of PC or local monitor which connect to NVR.

【3】Problem Processing (Root Cause)

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【4】Solution

4-1Precondition
Ø One piece of USB disk
Ø NVR with firmware version V4.0 or higher.
Ø Must use the local monitor instead of web interface!
Remarks: the local monitor means the monitor which is connect to NVR directly.

4-2 Step by Step Instructions
(1) Insert the USB disk to NVR
(2) Restart NVR, when the NVR is working, the USB disk will record the printing information from NVR.
(3) Try to reproduce your issue, let USB dish record all of the info when the issue occurred.
(4) Pull out this USB disk when you finish, you will find two files(the files name please refer to the screenshot below) in USB disk, please send them to the HQ and we will solve your problem via analyze these files.

【5】Capture Package Solution

5-1Precondition
Ø One piece of USB disk
Ø NVR with firmware version V4.0 or higher.
Ø Must use the local monitor instead of web interface!
Remarks: the local monitor means the monitor which is connect to NVR directly.

5-2 Step by Step Instructions
(1) Insert the USB disk to NVR when the NVR is working.
(2) Find this interface below, the specific path: Homepage–Operation–Network–Test
(3) select the right network card, click the “Sniffer Packet Backup” button and then the USB disk will record the printing information from NVR.

(4) Try to reproduce your issue, let USB dish record all of the info when the issue occurred.
(5) Pull out this USB disk when you finish, you will find one file(the file name please refer to the screenshot below) in USB disk, please send them to the HQ and we will solve your problem via analyze these files.

The end
Remark: In V4.0 version firmware NVR and XVR, please refer to the below table to confirm which model support these functions.

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