Thank you for contacting Dahua Support. We would like to help you solve the problem you are having. Can you please provide the serial number (SN) of the device? By tracking the SN number, we can find you the distributor and provide you a better service.
If you have trouble finding product SN number, you follow the below steps:
There are four ways that you can check the device’s Serial Number (SN).
1. At the Package of the product.
2. At the back or bottom of devices.
3. Device web interface
4. Using config tool
Please send us pictures with SN number displayed like following pictures.
1. At the package of the product. 2. At the back or bottom of devices.
2. Camera web interface: Setting->Information->Version
3. NVR Local & Web Interface: OPERATION->INFORMATION->VERSION
Please be aware. In the event that your Dahua equipment serial number check confirms an international unapproved sale such as
Amazon, eBay, International Online websites or other unofficial channels then we regret Technical Support will not be able to provide the code you desire.