Debugging Issues FAQ

  83   Thermal Imaging

1. Does the thermal imaging device support custom alarm sounds?

Yes. The device supports the audio format requirements for uploading: sampling rate 8K, bit width 16bit, .wav or pcm format, size is 1M.

Step1 Select “Setting> Camera > Audio> Alarm Audio”.

Step2 Click “Add Audio File”.

Fig.1 Alarm Audio

Step3 Click , select the audio file to be uploaded and click “Upload”.

Fig.2 Add audio file

Step4 Select the audio file to be used and complete the setting.

2. The humanoid image in the surveillance scene is detected as a face

Description:

The humanoid image in the surveillance scene is detected as a human face.

Fig.3 Abnormal Image

Solution:

Step1 Log into the web interface of the device.

Step2 Modify the value of “temperature detection lower limit” to make it higher than the temperature of the detection target.

  1. Select “Setting> Smart Thermal > Temp Monitoring”.
  2. Modify the value of “Temp Lower Limit” and click “Save”.
  3. Check whether the problem has been resolved.

Fig.4 Temp Lower Limit

If it is not resolved, please continue with the following steps.

Step3 Switch to thermal imaging channel detection.

  1. Select “Setting> Smart Thermal > Smart Channel”.
  2. Select “Smart Channel” as “Thermal” and click “Save”.

Fig.5 Smart Channel

Step4 Check whether the problem has been resolved.

If it is not resolved, please contact relevant technical support.

3. How to adjust the face identifier frame?

Step1 Log into the web interface of the device.

Step2 Select “Setting> Smart Thermal> Temp Monitoring”.

Step3 Through the horizontal zoom, vertical zoom, location and other functions in the “Face Detection Frame” to adjust.

Fig.6 Temp Monitoring

Step4 Click “OK”.

4. How to filter faces in the distance?

Properly increase the minimum size of the target filter in the face temperature measurement rule.

Step1 Log into the web interface of the device.

Step2 Select “Setting> Smart Thermal> Temp Monitoring”.

Step3 Select “Min Size”, click “Draw Target”, adjust the minimum size frame in the monitoring screen to be slightly larger than the size of the face in the distant in the screen, and click “Save”.

The device will filter targets smaller than the smallest frame.

Fig.7 Temp Monitoring

Step4 Check whether the problem has been resolved.

If it is not resolved, please contact relevant technical support.

4.5 Can the alarm sound be adjusted?

The alarm sound can be adjusted, the method is as follows:

Step1 Select “Setting> Camera > Audio”.

Step2 Adjust the “Speaker Volume” and click “Save”.

Fig.8 Audio

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